HP on Customer Expectations | Simbeck Hampson | Business ...

HP on Customer Expectations

March 26th, 2012Clipped

Brave words.

We didn?t make the investments we should have during the past few years to stay ahead of customer expectations and market trends,? Whitman said. ?As a result, we see eroding revenue and profits today. We need to invest now as a market leader from a position of strength, and that?s especially true because these businesses are not only under intense competitive pressure but are also under pressure from tectonic shifts that are taking place at the very foundation of the industry.

Understanding customer expectations is easier when opportunity exists for transparent mutual engagement; thinking about the science of social.

Are the insight he's seeing too late fur HP? Can the HP brand shift over to these markets successfully? Once you see the opportunity it is often too late; or so the saying goes, sprang to mind in this case?

We need to move quickly to capture emerging opportunities in areas like cloud, security, and information management,? Whitman continued. ?We?ve already assembled some formidable assets. Now we need to align our portfolio to deliver a new generation of capabilities. We see a once-in-a-generation chance to define the future of technology and position HP as a leader for decades to come.

#insight #casestudy #cloud #km #analytics #curated ^PH

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Curated from:

Embedded Link

How Exactly Does HP Invest in the Future? ? Businessweek
A research note from Deutsche Bank paints a grim picture for HP's future

Source: http://simbeckhampson.com/2012/03/26/hp-on-customer-expectations/

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